The Parrot Place Refund & Return Policy
Thank you for shopping at The Parrot Place
Our products are manufactured and chosen with great care and attention, and
we hope you feel the same way about them. We offer refund and/or exchange
within the first 14days of your purchase, if 14 days have passed since your
purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be
• If the item in question was marked as a gift when purchased and shipped
directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at [email protected] and send
your item to: The Parrot Place, 1 Mission Rd, Kerikeri 0230.
The following are exempt from refunds:
• Gift cards
Partial refunds are granted (if applicable)
• Any item not in its original condition, is damaged or missing parts for
reasons not due to our error.
• Any item that is returned more than 14 days after delivery.
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within 7 days.
Late or missing refunds
• If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before
your refund is officially posted.
• If you have done all of this and you still have not received your refund yet,
please contact us at [email protected] or call us on 09 4075146
• Please do not send the product back to the manufacturer. It must be sent
to the following Address: The Parrot Place, 1 Mission Rd, Kerikeri 0230
• Shipping costs are non-refundable for change of mind, If you receive a
refund, the cost of return shipping will be deducted from your refund.
• Under the current Consumer Guarantees Act 1993 you will not be
responsible for paying any additional postage on a replacement item, in
the circumstances where a refund or store credit is processed, please
note you are entitled to a refund on the item’s postage as well as 100%
of the items cost to you.
• Depending on where you live, the time it may take for your exchanged
product to reach you, may vary.
• Please note, we cannot guarantee that we will receive your returned item
so tracked shipping is advised.
Consumer Guarantees Act
We abide by all consumer/trading laws set out by the New Zealand
government, in the unfortunate event you have a faulty product, please bring
this to our attention in a timely/appropriate manner and we will happily
replace the product, issue a refund or a store credit.
*Under the current Consumer Guarantees Act 1993 you will not be responsible
for paying any additional postage on the replacement item, in the
circumstances where a refund or store credit is processed, please note you are
entitled to a refund on the item’s postage as well as 100% of the items cost to
*We may seek a third party advise in the event of a claim, this may result in
the claim being passed directly over to a third party,