How to Buy
When using our website, to purchase an item , please click on the Add to cart button.You then have the option to pay manually by direct bank transfer or credit card payment over the phone or you can be sent through to our Secure payment site, Paypal. If you already have a paypal account please follow the instructions. Please do not hesitate to contact us during the office hours Tel 09 407 5146 if you have any queries regarding this.
Sorry but we are no longer able to accept cheques.
Direct credits can be made to our bank account when choosing the manual payment method, details of which will be given at checkout and on your order confirmation email.
Postage and packing
When using the The Parrot Place website to purchase items, postage and packing are determined by weight, size and area and will show on check out .Please contact us if you have any queries.
All items will be combined and the delivery charge will be calculated on the total weight.
For bulk and large orders please email for a shipping quote.
Orders confirmed before 1pm will be usually despatched the following day.
Orders confirmed after 1pm will usually be despatched within the next 2 working days (Mon – Fri), (unless paying by cheque).
Please allow 2-3 working days for your goods to arrive. Please note that our ability to keep to these times is sometimes limited by the area in which you live, ie, South Island, rural delivery, etc.
Deliveries are made during working hours and may require a signature.
Damage in transit
Freighted/couriered items must be thoroughly checked inside before signing for your delivery. Ensure all products are in good condition. As per strict courier company conditions, damaged items must be reported by the receiver within 24 hours of delivery to qualify for an insurance claim/replacement on the items.
Sadly, we cannot guarantee we will have all the items in stock all of the time. However, if an item is out of stock when you place the order, we will tell you when we have more coming in. If you can wait, then we will put your order on to our back order system and send you out the goods as soon as they arrive. In the event that we cannot meet our normal delivery times, we will notify you of the expected delivery date by e-mail, and give you the option to cancel your order.
If you think the delivery of your goods is overdue, please contact our office during the working hours stated. It may be worthwhile contacting your local postal sorting office as it is possible that they have already tried to deliver your goods but were unable to.
The Parrot Place Refund & Return
Thank you for shopping at The Parrot Place
Our products are manufactured and chosen with great care and attention, and
we hope you feel the same way about them. We offer refund and/or exchange
within the first 14days of your purchase, if 14 days have passed since your
purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be
• If the item in question was marked as a gift when purchased and shipped
directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at [email protected] and send
your item to: The Parrot Place, 1 Mission Rd, Kerikeri 0230.
The following are exempt from refunds:
• Gift cards
Partial refunds are granted (if applicable)
• Any item not in its original condition, is damaged or missing parts for
reasons not due to our error.
• Any item that is returned more than 14 days after delivery.
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within 7 days.
Late or missing refunds
• If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before
your refund is officially posted.
• If you have done all of this and you still have not received your refund yet,
please contact us at [email protected] or call us on 09 4075146
• Please do not send the product back to the manufacturer. It must be sent
to the following Address: The Parrot Place, 1 Mission Rd, Kerikeri 0230
• Shipping costs are non-refundable for change of mind, If you receive a
refund, the cost of return shipping will be deducted from your refund.
• Under the current Consumer Guarantees Act 1993 you will not be
responsible for paying any additional postage on a replacement item, in
the circumstances where a refund or store credit is processed, please
note you are entitled to a refund on the item’s postage as well as 100%
of the items cost to you.
• Depending on where you live, the time it may take for your exchanged
product to reach you, may vary.
• Please note, we cannot guarantee that we will receive your returned item
so tracked shipping is advised.
Consumer Guarantees Act
We abide by all consumer/trading laws set out by the New Zealand
government, in the unfortunate event you have a faulty product, please bring
this to our attention in a timely/appropriate manner and we will happily
replace the product, issue a refund or a store credit.
*Under the current Consumer Guarantees Act 1993 you will not be responsible
for paying any additional postage on the replacement item, in the
circumstances where a refund or store credit is processed, please note you are
entitled to a refund on the item’s postage as well as 100% of the items cost to
*We may seek a third party advise in the event of a claim, this may result in
the claim being passed directly over to a third party,